CobiT definition:
A QMS is developed and maintained that includes proven development and acquisition processes and standards. This is enabled by planning, implementing and maintaining the QMS by providing clear quality requirements, procedures and policies. Quality requirements are stated and communicated in quantifiable and achievable indicators. Continuous improvement is achieved by ongoing monitoring, analysis and acting upon deviations, and communicating results to stakeholders. Quality management is essential to ensure that IT is delivering value to the business, continuous improvement and transparency for stakeholders.
Control over the IT process of
Manage quality
that satisfies the business requirement for IT of
ensuring continuous and measurable improvement of the quality of IT services delivered
by focusing on
the definition of a QMS, ongoing performance monitoring against predefined objectives and implementation of a programme for continuous improvement of IT services
is achieved by
- Defining quality standards and practices
- Monitoring and reviewing internal and external performance against the defined quality standards and practices
- Improving the QMS in a continuous manner
and is measured by
- Percent of stakeholders satisfied with IT quality (weighted by importance)
- Percent of IT processes that are formally reviewed by QA on a periodic basis and that meet target quality goals and objectives
- Percent of processes receiving QA review
Control objectives:
PO8 Manage Quality
PO8.1 Quality Management System
PO8.2 IT Standards and Quality Practices
PO8.3 Development and Acquisition Standards
PO8.4 Customer Focus
PO8.5 Continuous Improvement
PO8.6 Quality Measurement, Monitoring and Review
Check out the links for details on the control objectives.
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