http://www.itgovernanceblog.com/po13-assessment-of-current-capability-and-performance-20.htm One man's journey into the world of IT Governance Thu, 05 Jan 2012 18:50:24 +0000 hourly 1 http://www.itgovernanceblog.com/po13-assessment-of-current-capability-and-performance-20.htm#comment-142 Bill Oxley Tue, 12 Feb 2008 19:17:27 +0000 http://www.itgovernanceblog.com/po13-assessment-of-current-capability-and-performance-20.htm#comment-142 Like much of IT Management a baseline is whatever you define it as. As long as you use the same definition over time, then your baseline is effective. I don't think an SLA is a good baseline unless that happens to be how you are performing. If you are beating your SLAs that should be your baseline. For projects, you need to ensure you have a way of measuring success then take your baseline off of that. Like much of IT Management a baseline is whatever you define it as. As long as you use the same definition over time, then your baseline is effective. I don’t think an SLA is a good baseline unless that happens to be how you are performing. If you are beating your SLAs that should be your baseline. For projects, you need to ensure you have a way of measuring success then take your baseline off of that.

]]> http://www.itgovernanceblog.com/po13-assessment-of-current-capability-and-performance-20.htm#comment-134 Vincent Fri, 01 Feb 2008 08:58:59 +0000 http://www.itgovernanceblog.com/po13-assessment-of-current-capability-and-performance-20.htm#comment-134 What are the actual form of "baseline"? For Service porfolio, are they the SLA targets. For Project portfolio, are they the individual project's success criteria? What are the actual form of “baseline”?
For Service porfolio, are they the SLA targets.
For Project portfolio, are they the individual project’s success criteria?

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