How to Pass the ITIL Foundations Certification Exam

by Bill Oxley

I’ll take a break in the action of going through CobiT to tell you that I recently passed the ITIL v3 Foundation for Service Management Certification exam. I had received an offer through HDI for a course and exam package and decided it was time to go for it, both to force me to look deeper into ITIL but to also see how relevant this exam would be for my staff. I ended up passing with a 90% score. Since only 65% is required to pass I guess you could say I passed with flying colors. By the way, what is up with a passing score being 65%? That’s insulting. When I was in school that was at least a D.

If you are interested in taking this certification exam I thought it would be worthwhile to describe the process and tools I used for passing the ITIL Foundations Exam.

First, I purchased the Official Introduction to the ITIL Service Lifecycle. You should get this book even if you are not planning to sit for the exam. It is the defacto introduction to ITIL. My first step in studying for the exam was to read through this book cover to cover, using a highlighter to mark passages that seemed important.

My second step was to go through the course that I purchased through HDI. You may find that something like the ITIL V3 Foundation Complete Certification Kit – Third Edition: Study Guide Book and Online Course works better and cheaper for you, but I was happy with the CBT from HDI. I went through the course once just going through it, no notes, no nothing. Just watching and learning.

The second time I went through the ITIL CBT Training I also opened the ITIL Intro book and read along with it and the course, and I started making flashcards on both the key points as highlighted in the CBT and the key points that I had previously highlighted in the book.

At this point I had a pretty good handle on the concepts. Now came the time to start practicing for taking the exam. For this I found some decent itil mock exams on the internet from CRM Help Desk Software.com.

The process I used for leveraging the mock exams was pretty standard I think. Each mock exam was 40 questions so I printed off a number of scoresheets that I could use. I started by taking mock exam #1 and as I was going through the questions I would mark the ones that I knew I was 100% correct on. After I was done I would grade myself, and then go through each question to see if I understood why the answer is what it is. I did this both for questions I got wrong but also questions I got right. I paid particular attention to those questions that I had marked as 100% sure but in fact I got wrong! I repeated this process for each of the 4 mock exams I had, until I was consistently getting everything correct.

Finally, on the day of the exam I showed up about 30 minutes early and did some cramming using the flashcards I had prepared. Since you can’t bring anything into the testing center I just sat in my car while going through them.

It would be nice to be able to see which 4 questions I missed but other than seeing what category they were in you can’t so I will have to be satisfied that my studying paid off. I’m still waiting for my certificate from HDI but I’m sure that will be coming soon.

I hope this helps you pass the ITIL v3 Foundation for Service Management Certification exam. If you use any of these tips to pass the exam why not come back here and let me know!

Check out these tips for becoming a great business analyst.

{ 36 comments… read them below or add one }

1 John Paga November 15, 2008 at 7:03 am

The official introduction book was out of stock, but I ordered the ITIL v3 Foundation Complete Certification Kit you show above and it helped me almost ace the test! Thanks so much!

2 Wilbet January 20, 2009 at 2:27 pm

Hi, I’m practicing for the ITIL Foundation Certification and I want to solicit your help to share me the ITIL v3 Foundation Complete Certification KIT, the eBook, because I have tried to find it but without result. I will really appreciate your help.

3 Wilbet January 20, 2009 at 2:33 pm
4 Mrinal Chakravarty May 4, 2009 at 2:45 am

I’ll be grateful if anybody can send me the ebook “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course”. I’ve been trying hard to pass this exam (ITIL v3 Foundation ).

My email id : mrinal.c@gmail.com

5 Srikanth July 6, 2009 at 10:19 am

I’ll be grateful if anybody can send me the Ebook “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course”. I’ve been trying hard to pass this exam (ITIL v3 Foundation ).

6 Vince August 16, 2009 at 1:07 am

Hi, I have created a site to help everyone to pass ITIL exams.
http://www.squidoo.com/pass-itilv3foundation

I am adding new and exam grade questions everyday. The more people participating in the Q&A, the better we can learn from each other. Start today!

7 manoj singh August 24, 2009 at 1:16 pm

Hello Everybody, I am preparing for ITIL V3 Foundation course and will be grateful if anybody can send me the Ebook “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course”.

8 Tom September 4, 2009 at 11:28 am

If you think 65% is too low for a passing grade what do you think of the PMP, it is around 61%, and that is the project manager standard certification.

9 Lance December 21, 2009 at 8:35 am

Hello Everybody, I am preparing for ITIL V3 Foundation course and will be grateful if anybody can send me the Ebook “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course”.

10 Ricky April 4, 2010 at 12:06 am

Hi,

I am preparing for the ITIL exam too. If somebody is kind enough to share his/her “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” , can you send it to me as well? roderick_ramos@yahoo.com.

Thanks guys,

Ricky

11 Husni Jifri June 2, 2010 at 8:26 am

Hi, it was day b4 yesterday i passed ITIL 100%. If any body in UAE and wish to get guidelines from as much as i know, please dont hesitate to contact me. you can mail me to my gmail id husnijifri.

12 Fazil Sajjad June 9, 2010 at 10:35 pm

if someone have ITIL V3 Foundation Complete Certification Kit please email me on my gmail id fazilsajjad

13 Muhammad June 15, 2010 at 10:05 pm

Hi Husni,

I need your help, could you please guide me how to pass ITIL exam.

My gmail ID is ahmedshma

Many thanks,

Muhammad Ahmed

14 Karthik Krishnamoorthy June 30, 2010 at 7:39 am

Hello There,

I did pass my foundation certificate, but I was surprised that I did not get a score in the prometric center I took the test. I know its centralized system and the receptionist at the center couldnt explain why.

I did really well and would like to know how much I scored I am pretty certain I scored over 96% considering I was averaging 98% on all teh Mocks I took.

Does the final certificate have a score report? Please let me know..

Thanks
Karthik

15 Sean September 14, 2010 at 2:01 pm

Hi,

I am preparing for the ITIL exam too. If somebody is kind enough to share his/her “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” , can you send it to me as well? Starmaka@gmail.com.

Thanks guys,

Sean

16 Scottie September 27, 2010 at 10:51 am

I am preparing for the ITIL exam also. Would you be so kind to share a copy of the “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” with me, too? sclowdis@embarqmail.com

Thanks so much!
Scottie

17 Rahul Sharma December 21, 2010 at 10:33 am

I am little confused about the ITIL exam.
I am a Software engineer. Does it worth for me?

Please suggest.

18 Leslie January 9, 2011 at 4:48 pm

Hi Guys

Im planning to write my ITIL foundation exams and was wondering if someone can share with my there certification kit

Tx

19 Baba Prasad January 29, 2011 at 1:37 pm

I am preparing for the ITIL exam and if somebody is kind enough to share his/her “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” , can you send it to me as well JMC_SAP@YAHOO.COM.

Thanks,

Baba

20 Jamie O'Brien February 25, 2011 at 1:38 pm

Hello,

I’m interested in preparing for the ITIL V3 Foundation exam. If anyone can provide any study guide information that would be very helpful. At a minimum, i’m interested in links to the prefered study guide sources.

Thank you,

Jamie O’Brien
jamie.obrien@mcpc.com

21 Maqbool March 7, 2011 at 12:25 am

Hi All,
I am preparing for the ITIL exam also. Would you be so kind to share a copy of the “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” and the certifcation life cycle details, and braindupms with me, too? maqboolbs@gmail.com

Thanks so much!

Maqbool S.

22 Jahir Hussain March 29, 2011 at 7:22 am

Hi,

I need help, could you please guide me how to Study & Pass ITIL exam.

Many Thanks,
Jahir Hussain
E-Mail: jahirhussain2000@rediffmail.com

23 Jahir Hussain March 29, 2011 at 7:30 am

Hi Dear,

I need help, could you please guide me how to Study & Pass ITIL exam.

Many thanks,
E-Mail Id: jahirhussain2000@rediffmail.com

24 S Shaikh April 6, 2011 at 12:22 am

HI,

If anyone can send me “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” would really appreciate. Please email ebook at syar79@hotmail.com

25 S Shaikh April 6, 2011 at 12:22 am

HI,

If anyone can send me “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” would really appreciate. Please email ebook at syar79@hotmail.com.

Thanks

S Shaikh

26 Lili April 9, 2011 at 8:47 am

I need help on how to study ITIL v 3, failed 24/40. Please help any guide?

27 Sam May 24, 2011 at 7:44 am

I am preparing for the ITIL V3 Foundation exam. Does anyone have a study guide or any other material I can use to pass this exam. Please email me at Saddy_xyz@hotmail.com. Thanks in advance.

28 aris September 19, 2011 at 8:40 pm

Hello. I really like to have a pin and certification for the ITIL v3 and please help me if you have any pdf copies of ebooks, i will really appreciate it. my email is ecra20@yahoo.com many thanks.

29 Durdane October 7, 2011 at 4:45 pm

Hi everyone,
I am also preparing for the ITIL exam…
and if somebody has already passed (or ready to pass) this exam, and after (or before the exam) wanna do a favor to a poor stranger, may want to share “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course”???…
That stranger would be so grateful!.. 🙂
Good luck to all,

Email: durdaneyeter@gmail.com

30 Kevin Quaintance February 16, 2012 at 12:47 pm

Nice post!

QUESTION: I plan to study for the Foundation test by only using the Introduction to the ITIL Service Lifecycle book. Does anyone have an opinion if that will be enough or not? I don’t want to buy more study materials if I don’t have to. I just took a practice test and got 25/40 without studying yet (missed by one!) so I hope that by absorbing the Intro book, I should get enough to pass. 🙂

31 DV February 27, 2012 at 10:47 am

Hello. I really like to have a pin and certification for the ITIL v3 and please help me if you have any pdf copies of ebooks, i will really appreciate it. my email is dekooimail@yahoo.com many thanks.

32 Rima February 28, 2012 at 11:02 pm

I am preparing for the ITIL exam too. If somebody is kind enough to share his/her “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” , can you send it to me as well? rima.daoud@gmail.com.

33 Anjana March 21, 2012 at 6:22 am

Hello,I am preparing for the ITIL exam . Can anyone please share me “ITIL V3 Foundation Complete Certification Kit ” ? My mail id: anjs123@gmail.com

Thanks

34 Deborah Hodge April 25, 2012 at 7:16 am

I am preparing for the ITIL exam too. If somebody is kind enough to share his/her “ITIL V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” , can you send it to me as well?

My mail id: deborah_hodge@hotmail.com

35 Gopi May 14, 2012 at 6:51 am

Hi, I am preparing for ITIL v3 Foundation certification. Can any one provide me the ITIL Kit . Appreciate your help

36 Greg January 14, 2013 at 9:46 am

How many of your staff did you end up sending on the course after you’d analysed it for usefulness for them? From a percentage point of view, and not including yourself?

I recently took this exam by mistake (They should have given me the BCS Testing Exame. TBF They did refund the exam and rebook me the correct one!! ), actually, I got 64% correct anyway, so I might read a book on it and take it again.

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