CobiT definition:
Effective education of all users of IT systems, including those within IT, requires identifying the training needs of each user group. In addition to identifying needs, this process includes defining and executing a strategy for effective training and measuring the results. An effective training programme increases effective use of technology by reducing user errors, increasing productivity and increasing compliance with key controls, such as user security measures.
Control over the IT process of
Educate and train users
that satisfies the business requirement for IT of
effectively and efficiently using applications and technology solutions and ensuring user compliance with policies and procedures
by focusing on
a clear understanding of IT user training needs, execution of an effective training strategy and measurement of the results
is achieved by
- Establishing training curricula
- Organising training
- Delivering training
- Monitoring and reporting on training effectiveness
and is measured by
- Number of service desk calls due to lack of user training
- Percent of stakeholder satisfaction with training provided
- Time lag between identification of a training need and the delivery of the training
Control objectives:
DS7 Educate and Train Users
DS7.1 Identification of Education and Training Needs
DS7.2 Delivery of Training and Education
DS7.3 Evaluation of Training Received
Check out the links for details on the control objectives.
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