CobiT definition:
Knowledge about new systems is made available. This process requires the production of documentation and manuals for users and IT, and provides training to ensure the proper use and operation of applications and infrastructure.
Control over the IT process of
Enable operation and use
that satisfies the business requirement for IT of
ensuring satisfaction of end users with service offerings and service levels and seamlessly integrating applications and technology solutions into business processes
by focusing on
providing effective user and operational manuals and training materials to transfer the knowledge necessary for successful system operation and use
is achieved by
- Developing and making available knowledge transfer documentation
- Communicating and training users, business management, support staff and operational staff
- Producing training materials
and is measured by
- Number of applications where IT procedures are seamlessly integrated into business processes
- Percent of business owners satisfied with application training and support materials
- Number of applications with adequate user and operational support training
Control objectives:
AI4 Enable Operation and Use
AI4.1 Planning for Operational Solutions
AI4.2 Knowledge Transfer to Business Management
AI4.3 Knowledge Transfer to End Users
AI4.4 Knowledge Transfer to Operations and Support Staff
Check out the links for details on the control objectives.
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